Customer Service

Please direct all questions and inquiries to: hello@acecommune.com. Please note that our general business hours are Monday–Friday, 10am–5pm EST when awaiting a response.

 

Materials and Care

To preserve the look of the jewelry, keep it clean and dry, and in the original cotton pouch it came in.

ACE COMMUNE is designed and handcrafted in California. Each piece is created using the finest materials and there may be slight variations due to the handmade nature of the materials.

 

Returns and Exchanges

If you are not completely satisfied with your purchase, you can send it back to us for an exchange or a refund within 10 days of receipt. Sale items aren't eligible for return or exchange in addition to any other customized items.  Please print our return form and fill it out and include it in your package. For your protection, please pack your return item securely and return your order with an insured track-able courier and retain your receipt. ACE COMMUNE is not responsible for items damaged or lost in transit. We cannot refund shipping charges on returned, exchanged or damaged items. We are unable to accept returns of worn or damaged items.

Please Click Here to download .pdf Return & Exchange form.

 

Repairs

We will repair items purchased within 60 days of purchase. Please note that ACE COMMUNE is not responsible for shipping charges on repair items. Please contact us first for repair authorization at: order@acecommune.com

Please Click Here to download .pdf Repair form.

 

Privacy Policy

We will not sell, share or trade any information you supply to us with a third party either from transactions on this website or signing up for our guest list.

 

Copyright 2014, All Right Reserved. The content of this site and jewelry designs pictured are copyrighted under the United States copyright laws and is the property of ACE COMMUNE.